Site Contract: Edge Site
Edge Site is Mandriva's support offer for enterprises that own serveral Linux servers. This offer include a yearly phone support, with unlimited phone calls, fast reactivity to incidents and unlimited contacts that can call Mandriva support center.
The Site Support is segmented following the size of the infrastructure and the Open Source components type to support.
| Component Type |
Level |
Minimum Computers |
Maximum Computers |
|---|---|---|---|
| Server |
A |
5 |
9 |
| B |
10 |
19 |
|
| C |
20 |
49 |
|
| D |
50 |
99 |
|
| E |
100 |
249 |
|
| F |
250 |
499 |
Several options are available in this contract.
Content of the offer:
Web and Phone Support - monday to thursday from 9am to 6pm
Unlimited Phone Calls for a 50-hour pack
Contacts: 2
Troubleshooting begin at worst 4 hours after reporting the problem
Engineering Code and specific patches provided
Technological Watch : Access to Mandriva's information portal
Monthly Case Reports
"Incident Resolved" Notification and Summary (sent by e-mail)
Case Openings, Following-Ups and 24/7 Updates via our website and Incident Following-Up Tool.
Technical support with regular follow-ups (one meeting every three months)
Remote Intervention (via SSH or VPN)
Options
Remote Télé-maintenance (via tunnel SSH ou VPN)
On-The-Site Support (buyable amount of days that can be used on a half-day basis)
Extension of support hours (8am-7pm)