The Customized Support is an unlimited support offer designed for enterprises needing support in very precise situations. It could be support orineted towards Desktop computers, non-Linux architectures or very specific server needs.

Content of the offer:

• Web and Phone Support - monday to thursday from 9am to 6pm

• Unlimited Phone Calls for a 50-hour pack

• Contacts: 2

• Troubleshooting begin at worst 4 hours after reporting the problem

• Engineering Code and specific patches provided
  

• Technological Watch : Access to Mandriva's information portal

• Monthly Case Reports
  

• "Incident Resolved" Notification and Summary (sent by e-mail)

• Case Openings, Following-Ups and 24/7 Updates via our website and Incident Following-Up Tool.

• Pro Active Support depending on recommandations from the developing teams.

• Remote Intervention (via SSH or VPN)

OPTIONS

• Remote Maintenance (via SSH or VPN)

• On-The-Site Support (via a Day Pack divided into several half-days)

• Extension of support hours (8am-7pm)
  

• Extra Contacts

• Support technique de compte assurant un suivi régulier (réunions trimestrielles)